Refund Policy

Refund window

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to coin packs and to six-month and yearly memberships.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or contact us through the contact page and we will help you.

You can also read Paddle’s refund policy.

After a refund

When a purchase is refunded, the coins from that purchase are removed from your balance and any membership bought with it ends. Chocukats obtained with refunded coins may be returned to the island. Refunds normally reach your original payment method within 5–10 business days, depending on your bank.

Questions

Email chocukatartstudios@gmail.com and we will get back to you. See also our Terms of Service and Privacy Policy.